Comments on: BT Digital Vault: Backing up a little too much

By: Phil Slater

Phil Slater — Thu, 01 Oct 2009 21:29:41 +0000

I have tackled BT on not being able to upload folders using the 5Gb basic Digital Vault and Java Upload – first they said it was a known problem and they were working on it – then they said you could only upload folders with the 50Gb premium option – very disappointed with BT on this – they can’t even get their story straight – must be lost in the translation or somewhere in Bombay.

If you are going to offer a service as part of an already expensive package, at least make it work – BT Digital Vault vs 1Tb HDD? No contest

By: Dubbase

Dubbase — Sat, 20 Dec 2008 21:14:13 +0000

Please help / any comments.

I logged onto the BT Digital Vault last week to find that all my JPEG files have been converted to 0Kb? The autobackup /restore facility has corrupted all the files on my PC too?

Anyone out there with a similiar fault?

BT have not come back with an answer?

Dubbase

By: Owen Jones

Owen Jones — Thu, 03 Jul 2008 05:25:02 +0000

Digital Vault
Maybe I was a bit slow in realising that when they offer a 50GB backup service that it will take more than 2 days running to upload only about 5%of it!!!

This has not worked for me – time to cancel and buy a backup harddrive or blue ray DVD!!

It is a shame I do like the idea though

By: Peter Riley

Peter Riley — Sat, 28 Jun 2008 08:59:04 +0000

Well, I’m glad it’s not just me. I’ve had a love-hate relationship with BT for many years, both private and in my business. I have to say I’m generally happy with my BT Total Broadband home package, although the auto-backup, whilst not crucial to my decision to go with BT, would be a bonus if it worked OK. And I wish BT would reboot the router in the early hours (I assume it’s an upgrade, not a random thing) rather than when I’m in the middle of something.

I’ve had all of the above problems with the backup – flaky isn’t the word. I wasn’t aware of the 90-day wipe-out, which is annoying especially as I am paying BT every month! But having read this thread I now just don’t trust the backup service, and that’s worrying.

By: Stephen Newton

Stephen Newton — Sun, 22 Jun 2008 11:29:14 +0000

To be fair anyone who expects to be able to back their system up online in less than, say, six hours, either has hardly anything to backup or is very niave.

By: Steve

Steve — Sun, 22 Jun 2008 11:07:32 +0000

BT Digital vault is total rubbish, very slow to upload, the auto backup software is garbage and your files get erased after 90 days if you happen not to visit.! What is the point?

By: Chris Glass

Chris Glass — Sat, 21 Jun 2008 12:55:48 +0000

Well i was considering the digital vault as an option
for send large photo files to customers
as Bt dosnt allow attachments over about 10mg
but sadly to complicated
as to doing backups
with external hard drives as cheap as 250gb for 39pounds
who in thier right mind would pay 4.99 a month for 20gb
only to have it erased 90 days later!

By: Mark

Mark — Tue, 20 May 2008 20:49:42 +0000

Good to see I’m not alone in having problems with this woeful turd of an application. Well actually, it’s bad really, but you know what I mean. I tried to upload a simple folder containing a small number of text files and it goes through the motions but in the end nothing appears. Re-loaded Java as advised. Tried it umpteen more times but to no avail. Tried uploading a tiny Word document – no dice. Sent an e-mail query and they replied with something incomprehensible which I finally took as meaning ‘we don’t have this problem listed in our FAQs’. Nothing else. I knew that you bone-heads I looked there first. Think I will give up now. Pity, it was a nice idea.

By: Tamati

Tamati — Fri, 09 May 2008 09:43:32 +0000

I am using the “free” version of Digital Vault. I qualify the free as I pay a premium for BT Broadband but reading the reviews and surveys it is not the best value out there. My first upload of a single, large Word document was fine. Yesterday and today I appear to have uploaded the more recent version of the document four times but only the older version is listed.
My earliest experiences of BT helplines , when I had ISDN, were good. But it appears they switched their better staff to support the rollout of broadband and I had dismal service on one occasion. I resent paying for minutes doing again what I have already tried and finding out the person inflexible and unsure. BT told me it was ending ISDN but it made no attempt to provide a second line for my fax when it forced me to migrate to broadband.
Given the problems appear to be in the system, judingin my comments above, I won’t bother ringing or emailing my complaint.

By: Anonymous

Anonymous — Mon, 07 Apr 2008 20:06:39 +0000

Thanks for the above comments. I have just tried it as part of my total broadband package and it took 48 hours to upload 4.8GB and now everytime I try and use IE7 the browser freezes. Haven’t seen that connection talked about on the web. Think I will now attempt to delete all my files from the vault and deinstall and hope I get a usable IE back.